Certain Salesforce Case standard fields cannot be removed from the case page layout, but you can set them as read-only and tell your users to ignore those fields, it would be a good idea to move them to the bottom of the page.
These fields are marked with a blue dot when you open the case page layout:
- Contact Name
- Status
- Priority
- Case Origin
- Subject
- Description
- Web Email
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If you upgrade the form to a dynamic layout, the restriction that the fields must always be shown is no longer applied.
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