Pages

Thursday, February 27, 2025

Salesforce: Case fields that cannot be removed from page layout

Certain Salesforce Case standard fields cannot be removed from the case page layout, but you can set them as read-only and tell your users to ignore those fields, it would be a good idea to move them to the bottom of the page. 

These fields are marked with a blue dot when you open the case page layout:

 

  • Contact Name
  • Status
  • Priority
  • Case Origin
  • Subject
  • Description
  • Web Email

dsds
If you upgrade the form to a dynamic layout, the restriction that the fields must always be shown is no longer applied.







No comments:

Post a Comment

Page-level ad